Wednesday, March 16, 2005

Down Dell, Up NEWEGG!

Well, I finally decided to go with a Canon Pro1. I've quite extensively researched digital cameras in that class, and the Canon certainly has it's drawbacks. However, it seems like most of the complaints that I've read about were addressed in the latest firmware update, so I'm fairly confident that my money is well spent. I'm hoping to have the camera this weekend, so that I can bring it with me to the feast, so that I can surreptitiously photograph people in meeting. Make that "show it to Brad"...

To make a long story short, I ordered the camera from Dell because they had it on sale for one of the lowest prices I could find and still be sure that it wasn't a gray market camera. They had it listed as in stock, with a 24 hour ship time.

After waiting a couple days, the company sent me an email, advising that it wasn't in stock, and the estimated ship date was a week hence. Bad, Dell! Bad dog! To make matters worse, they charged my credit card for the purchase, even though they did not even have the item that I was buying, which puts them right up there with other unscrupulous companies that I will refuse to do business with just out of principle. Needless to say, I cancelled the order as fast as humanly possible, and fervently hope that they will see there way clear to reversing the charges on my card during my lifetime.

I wrote the last paragraph yesterday, and boy do I have updates for you today!

After canceling the Dell order, I ordered the camera through Newegg. True, it was slightly more expensive, by about 30 bucks, but I was done playing games. In typical fashion, I had an email from them about 10 hours later with my FedEx tracking number, with delivery scheduled for Friday.

I went in to work this morning, and in a spare moment brought up my Juno email to clear it of the usual rubbish that accumulates since I use that address now when I don't want to give out my real email address, and discovered to my horror that Dell had shipped the camera after a) emailing me to let me know that it couldn't be shipped and b) after I cancelled the order. I am quite peeved, to say the least. I will call them tomorrow and try to work things out in as charitable manner as I can, but I already know that customer service has been outsourced to India. We'll see where we get. Just in case, I have been practicing pidgin English. If that doesn't work, I have concocted a recipe for revenge:

1) Receive unwanted package.
2) Bake at 400 degrees for 1 hour.
3) Pop package in mail marked "return to sender".

Wish me luck.

1 Comments:

Blogger Brad said...

Huzzah! I think you will like it a lot. That 28-200 range is pretty nifty. See you at the Feast!

8:53 AM  

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